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Sherwood Forest Hospitals leading the way in staff satisfaction

Staff Survey resultsSherwood Forest Hospitals NHS Foundation Trust has one of the happiest workforces in the country and gives some of the best care to patients, according to the findings of a recent national survey.

Results from the annual NHS National Staff Survey rates Sherwood Forest Hospitals as:

  • The 4th best acute trust in the country for staff satisfaction with the quality of work and care that they provide (the second year in succession in the top 20%)
  • One of the best overall engagement scores in the country, and the second best in the East Midlands for acute trusts

Results are based on a 57% response rate from all staff, the highest in the East Midlands and the joint 7th highest in the country for acute NHS trusts.

Four out of five staff said they would be happy with the standard of care provided if a friend or relative needed treatment and they would recommend the Trust as a place to work, which is much better than the national average. The results also show the Trust is one of the best in the country when it comes to staff saying they believe their role makes a difference to patients.

Sherwood Forest Hospitals NHS Foundation Trust, which runs King’s Mill Hospital, Newark Hospital and Mansfield Community Hospital, takes part in the annual National NHS Staff Survey each year, but this year was the first time all staff were invited to share their views, with an impressive 2,500 staff taking the opportunity to have their say.

The figures support the most recent Friends and Family recommendation score from inpatients which was reported at 98.4% for the year to date at last month’s Trust Board meeting.

Sherwood Forest Hospitals’ Chief Executive, Richard Mitchell, said: “I am delighted and incredibly proud that our most recent staff survey indicates we yet again have some of the most engaged staff across the NHS, who are satisfied with the care that they provide.

The majority of our staff feel happy and empowered in their roles and would recommend our hospitals. The NHS is under a lot of pressure at the moment and I am pleased our overall score improved in the last 12 months when nationally, engagement dropped slightly. Our feedback is especially impressive as this is the first time Sherwood has given all staff the opportunity to respond to the NHS staff survey.

“At Sherwood we are three hospitals, working as one team, to provide safe, personalised, timely care to our patients. We want the care for all patients to be as good as if it was a member of our family receiving it. I believe the best way of delivering high quality of care is through a happy and engaged team and the results show that we have made even more progress on this in the last 12 months.

“Since the results of the previous staff survey, we have introduced a number of new initiatives to promote staff well-being, which staff are clearly finding beneficial and help them to feel valued. This includes a dedicated week to wellbeing, the introduction of an in-house staff physiotherapy service and improved access to our staff counselling service. We have also done work around anti-bullying and training with staff to help them handle conflict.

Richard continued: “We know our next Care Quality Commission inspection is imminent and we hope the inspectors see the improvements, we have worked hard to implement over the last few years, making a big difference to our staff and the care patients receive.

“I do appreciate, there are areas where we can improve and we really will use the results of the survey and a listening exercise to develop ways to further improve the Sherwood experience for both staff and patients.”

The positive results of the survey come just a month after data from the Quality Care Commission’s national survey of maternity experience showed King’s Mill Hospital to be one of the best in the country to give birth and the day after it was announced that five of the Trust’s services have been shortlisted for a national health award.

The results are primarily intended for use by NHS organisations to help them review and improve staff experience. The Care Quality Commission use the results from the survey to monitor ongoing compliance with essential standards of quality and safety.

A healthy future for Newark Hospital

27 September 2011

Newark Hospital is renowned for the continued excellence in the quality care and service it delivers to its patients every single day.

Notable achievements of the recent past have proven the hospital continues to evolve as a centre for healthcare that will deliver a mix of top quality health services both on-site as well as specialist departments in other locations.

Achievements such as being totally free of MRSA (Methicillin Resistant Staphylococcus Aureus) bacteraemia for over 500 consecutive days – which places them in the top 20 on a national scale.

Service developments such as the addition of 43 new clinics per month over the last year, as well as the achievement of a 51% increase in day cases treated on a yearon-year basis. This is a scenario that reflects patients receiving their operations as day cases without the need for an overnight stay.

Two brand new centres opened last autumn thanks to the generosity of local businessman Nigel Doughty – the Mercia Doughty Pre-Operative Assessment Centre and the Mercia Doughty Endoscopy Centre – through which over 3,000 patients have already benefited from the state-of-the-art facilities.

The realignment of medical beds continues to create a more effective care facility and enables the hospital staff to continue to deliver top quality results – as borne out by the results of two independent assessment visits made by the Care Quality Commission (CQC) recently. The renaming of the Minor Injuries Unit and Urgent Care Centre better reflects the services on offer and has helped to signpost local people to the most appropriate place for their health needs.

Staff at the hospital are very excited about the future plans to refocus on the wider health needs of patients across the Newark area and to work more closely than ever with the GPs and the practices who are the first line of contact for most patients.

Hospital staff are also keen to acknowledge the invaluable work and support of the Newark Hospital League of Friends – who continue to work for the future of Newark Hospital for the benefit of everyone. Several successful projects have been delivered over the past year, with patients benefiting from new equipment - such as the B-scan for use in the hospital’s ophthalmology (eye) department - and improvements to several operational areas.

There are now ambitious plans afoot for significantly investing in the very heart of Newark Hospital itself – a comprehensive refurbishment of the hospital’s outpatient department which will benefit from over £200,000 of investment.

The League of Friends is instrumental in bringing this project to life – their contribution is able to significantly enhance the capital allocation from Sherwood Forest Hospitals NHS Foundation Trust.

The plans include a complete re-orientation of the outpatient department with enhancements that will improve the patient’s experience. The project should be complete by spring 2012.

King’s Mill volunteers rewarded

29 September 2011

Over 30 volunteers will be presented with long service medals at the King’s Mill Volunteers’ Annual General Meeting and Chairman’s Award Ceremony on Tuesday 4 October 2011.

Read more: King’s Mill volunteers rewarded

Trust celebrates excellence at awards ceremony

28th September 2011

Sherwood Forest Hospitals NHS Foundation Trust celebrated the
achievements of its staff at the presentation of the Staff Excellence Awards on
27 September.

Read more: Trust celebrates excellence at awards ceremony