CQC report praises caring staff at Sherwood Forest Hospitals
Tuesday 22 July 2014
A report published today by the Care Quality Commission (CQC) has praised Sherwood Forest Hospitals NHS Foundation Trust as a caring organisation.
The report follows inspection visits by the CQC earlier this year, during which they visited King’s Mill Hospital, Newark Hospital and Mansfield Community Hospital.
Whilst the report by the Care Quality Commission (CQC) praises the Trust’s hospitals as being caring and outlines several areas of outstanding practice, it also identifies areas of practice where the Trust needs to make improvements. The CQC has recommended that the Trust remains in special measures for a further six months.
The CQC said it found outstanding practice in maternity, the emergency department, children and young people’s services and surgery at Newark. Examples included:
• Multidisciplinary working in the maternity department
• Multidisciplinary working in the children’s departments
• Junior doctors felt well supported in the emergency department
• Effectively managed surgery service at Newark.
The Trust’s smoking reduction programme for women during pregnancy was also acknowledged as producing good results. It was noted that the gynaecology department was well led, with staff passionate about the care and service they provided. The report also states that at Mansfield Community Hospital patients were treated with compassion, dignity and respect.
Three services were rated as good in all domains: critical care, maternity and children and young people’s services. Universally services across the Trust were rated as Good for caring. Nursing staff were seen to be compassionate, and patients said staff were caring, kind and respected their wishes.
Paul O’Connor, Chief Executive at Sherwood Forest Hospitals said: “We are obviously incredibly disappointed that our hospitals are to remain in special measures for a further six months, especially since the CQC acknowledges in their report that improvements had been made.
“It is important to remember that the reports being released today are based on visits which took place during April and May and we are confident that since that time even more progress has been made.
“Over the last year we have invested in more nurses and doctors, seen mortality rates fall to within the expected range and cleared a backlog of complaints. This is excellent progress and whilst we recognise there is more to do on our journey of improvement we are confident that by continuing to work with colleagues, and continuing to strive for quality in all that we do, we will exit special measures when we are next inspected in six months’ time.”
A brief summary of the reports is as follows:
• Overall ratings for King’s Mill Hospital and Newark Hospital of Requires Improvement
• Overall rating for the Trust is Requires Improvement
• King’s Mill was rated as Good for critical care, maternity and family planning and children and young people’s services
• All other services at both hospitals were rated as Requires Improvement
• Trust was rated as Good with regard to whether services were caring.
The Trust has been told it must make the following improvements:
• Staff mandatory training and appraisals must be completed to meet Trust targets
• Ensure there are appropriate numbers of staff in place for the care required in Newark Hospital
• Accurate record keeping should be maintained with regard to patients’ observations and hydration
• Ensure there are secure systems in place for storing medicines and that people are given medicines according to their prescription.
Paul added: “Our patients can be proud of their local hospitals and the staff who work in them, and can be confident about the quality of care received from us. We have continued to put safety and quality above everything else and this has meant we have made excellent progress in many areas.
“Working for a Trust in special measures is challenging, but it is a challenge that our talented and committed staff have risen to. Their passion and dedication are admirable and I am delighted that the CQC recognised this in their report, highlighting the care and compassion shown to our patients.”
Sean Lyons, Chairman, said: “The Board of Directors fully supports Paul and his team. It is clear that significant improvements have been made. We are very proud of our colleagues across the Trust for their achievements over the last year.
“There is much to be proud of in those areas where outstanding practice has been demonstrated. The challenge will be to spread those standards across the Trust consistently and sustainably, and the Board looks forward to supporting Paul and his team in achieving this.”
The final report for Sherwood Forest Hospitals, as well as specific reports for King’s Mill Hospital (including Mansfield Community Hospital) and Newark Hospital can be found on the CQC website.
Better Together stakeholder briefing July 2014
Welcome to the July 2014 stakeholder briefing from the Better Together programme team.
This briefing document is part of the local health and social care community and associated organisations. It aims to keep you up to date with the development of the Better Together programme.
Only two weeks left to vote for your healthcare hero
15 July 2014
Local people are being asked to submit their nominations for the Sherwood Forest Hospitals "People's Award" to recognise an outstanding hospital employee who provides exceptional service above and beyond the call of duty.
Launched six years ago to celebrate the 60th anniversary of the NHS, nominations for the People's Award can come from anyone in the communities served by King's Mill, Newark and Mansfield Community hospitals.
Running in conjunction with the Trust's Staff Excellence Awards, the People's Award gives local people the opportunity to vote for any employee of the Trust – no matter what their job role – who has gone beyond the call of duty and made a positive impact on their lives.
Trust Chairman Sean Lyons, said: "Our staff work tirelessly to deliver the highest quality care. They carry out their work with dedication, often in hugely challenging circumstances. This award is a chance for our patients to say thank you to staff members and teams who have shown exceptional compassion, kindness and skill.
"I'd like to thank everyone who voted last year. We were overwhelmed by the nominations; not just the amount, but the heartwarming stories that accompanied them. I am sure there will be even more this year!"
There are three ways to send in your nomination and tell us why a particular employee or team is so special:
- Write to People's Award, FREEPOST RLSJ-BGTL-XRUY, Membership Response Centre, King's Mill Hospital, Mansfield Road, Sutton in Ashfield, Notts, NG17 4JL
- Log on the People's Award icon on the homepage of the Trust's website: http://www.sfh-tr.nhs.uk/index.php/get-involved/peoples-award-2012
All nominations must state the full name and department of the person being nominated and the hospital. They must also include the name, address and telephone number of the nominator. Nominators' details will not be retained or passed on to any third parties.
The closing date for receipt of nominations is 31 July 2014. The winner will be announced at the Trust's Annual Staff Excellence Awards Ceremony later in the year.
Better Together Champions' newsletter
Better Together Champions have a voice in shaping the development of new health and social care services for future generations. A newsletter has been launched to provide the latest information on the programme, progress to date and how you can get involved. Click here to view the first edition of the Better Together Champions' newsletter.
Partnership creates new videos
7 July 2014
Creative Media Production students from Vision West Nottinghamshire College have worked together with staff at Sherwood Forest Hospitals NHS Foundation Trust to produce two new videos promoting Newark Hospital.
The first video showcases the wide variety of services available at Newark Hospital including the Mercia Doughty Pre-Operative Assessments and Endoscopy Centres, the Fernwood Community Unit and the outpatient department. It provides patients and visitors with lots of information about the hospital and allows people to see the different departments.
The second video focuses on the new Bramley Children's Unit, showing children and young people what to expect when visiting the unit for their outpatient appointment. The film includes comments from patients and staff to help alleviate any anxieties new patients may have prior to their appointment.
Tracey Wall, Newark Hospital Manager said: "The students have worked really hard on this project and it was great to see their enthusiasm and ideas. They have produced high quality films that really show off the services available at the hospital. I hope that we will be able to develop this relationship with the college in the future."
The students were given a brief from the Trust outlining what was required from the videos. Both groups of students then built on this, deciding the running order, footage and interviews needed.
Creative Media Production Tutor Michael Rhodes said: "Working with Newark Hospital has been a fantastic opportunity for our students as it offers them experience of working for clients and producing videos that meet the client's requirements. The students really enjoyed researching and visiting Newark Hospital and they are all very proud that they have been able to produce videos showcasing the hospital."