Complaints Department

Topic related imageCommitted to improving the patient experience

Sherwood Forest Hospitals NHS Foundation Trust and is dedicated to providing the best possible services for you and your family.  We know that we may not always achieve this and you may feel unhappy or dissatisfied with something that has happened to you or a friend or relative.

We want to know when things go wrong so we can quickly put them right and improve our services to other people.

Anyone who is receiving or has received NHS treatment or services can complain.  If you are unable to do so yourself then someone else (usually a close relative or friend) can complain for you.  You will be asked to confirm that your relative or friend has your permission to pursue a problem on your behalf, especially if it involves personal information about yourself.

Before you make a complaint

If you or your relatives are unhappy with any aspect of your care, or the service you receive while you are staying in hospital or attending an outpatient clinic, you should speak to a member of the ward, department or clinic staff as soon as possible.  They will try to resolve your concerns immediately.

If you feel they cannot help you, or you are not comfortable talking to them, speak to a member of the Customer Services department, who are located in the main reception area.  You can ask a friend or relative to come and see the team on your behalf, but the Trust must have your written permission before the team can discuss your personal circumstances with anyone else.  The team can also visit you on the ward to discuss your concerns.

Very often, problems can be sorted out straightaway, so please contact a member of the Customer Services team as soon as possible, so that they can reassure you about any aspect of your care.

If your complaint is not resolved and you remain unhappy, your concerns will be registered and investigated formally, following the NHS Complaints Procedure.  You can write to us at:

Chief Executive’s Office
Sherwood Forest Hospitals NHS Foundation Trust
King’s Mill Hospital
Mansfield Road
Sutton-in-Ashfield
Notts
NG17 4JL 

Alternatively you can e-mail us at  This email address is being protected from spambots. You need JavaScript enabled to view it.   and your message will be passed on to the correct member of staff.

We would be grateful if you could provide us with a summary of your complaint, your own name, address and telephone contact details. If you are contacting us on behalf of a patient, please provide us with the patient's name, address and if possible, their date of birth.  You can do this by completing the complaints form available at the bottom of this page.

 

You can also telephone us on (01623) 672366.