Friends and family test

ff1Tell us what you think about your hospital care

We encourage our patients to give their opinion on the service they received at King’s Mill, Mansfield Community and Newark hospitals through the NHS England initiative Friends and Family Test.

The test gives patients the opportunity to provide feedback on care and treatment and asks one question: “How likely is it that you would recommend this service to a friend or your family?”

Seeking and acting on patient feedback is key to improving the quality of our healthcare services and putting patients at the centre of what we do.

Please click on the link below to give your views on services received in the Accident and Emergency Department, Maternity, wards and outpatient clinics, as well as children’s and urology outreach services.

https://www.oc-meridian.com/SFHTR/completion/custom/default.aspx?slid=133&did

You can also complete a test for the Emergency Department via a text message alert.

Enhancing people’s experience of the Trust’s services is a key goal of the organisation’s improvement initiatives, and the Friends and Family test plays an important role in assessing expectations, experience and satisfaction.

If you would like any help or advice please contact our Patient Experience Team:

http://www.sfh-tr.nhs.uk/index.php/pals