Contact us

General enquiries

For general enquiries, please call our switchboard on 01623 622515. Our switchboard operates 24 hours a day, 365 days a year.

You can also contact our services directly.

Appointments

If you have a question about a hospital appointment please contact our dedicated appointments helpline on 01623 672383. Lines are open Monday to Friday from 8am to 6pm, and Saturday from 8am to 2pm. Or, alternatively you can email us at sfh-tr.booking@nhs.net.

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

Share your feedback

We encourage our patients, or their friends or family, to share their feedback with us about their experience and the care they received, to helps improve our services.

Complete the NHS Friends and Family Test

Your feedback will be anonymous. If you would like any help or advice please contact our Patient Experience Team.

Send thanks

If you wish to thank a member of staff for the care they have provided, our dedicated team would love to hear your kind words. Send your thanks into our Patient Experience Team by emailing sfh-tr.pet@nhs.net.

You can also nominate a member of our hard-working team for a DAISY Award which recognises exceptional care from our nursing teams.

Make a complaint

We are committed to providing our patients with the best quality of care but acknowledge that we do not always meet expectations.

If you have any concerns or a complaint about your experience or the care you have received, we will do everything we can to resolve the issue and ensure we make improvements.

Our Patient Experience Team are on hand to help resolve issues you may be concerned about.