Sherwood Forest Hospitals leading the way in staff satisfaction
Sherwood Forest Hospitals NHS Foundation Trust has one of the happiest workforces in the country and gives some of the best care to patients, according to the findings of a recent national survey.
Results from the annual NHS National Staff Survey rates Sherwood Forest Hospitals as:
- The 4th best acute trust in the country for staff satisfaction with the quality of work and care that they provide (the second year in succession in the top 20%)
- One of the best overall engagement scores in the country, and the second best in the East Midlands for acute trusts
Results are based on a 57% response rate from all staff, the highest in the East Midlands and the joint 7th highest in the country for acute NHS trusts.
Four out of five staff said they would be happy with the standard of care provided if a friend or relative needed treatment and they would recommend the Trust as a place to work, which is much better than the national average. The results also show the Trust is one of the best in the country when it comes to staff saying they believe their role makes a difference to patients.
Sherwood Forest Hospitals NHS Foundation Trust, which runs King’s Mill Hospital, Newark Hospital and Mansfield Community Hospital, takes part in the annual National NHS Staff Survey each year, but this year was the first time all staff were invited to share their views, with an impressive 2,500 staff taking the opportunity to have their say.
The figures support the most recent Friends and Family recommendation score from inpatients which was reported at 98.4% for the year to date at last month’s Trust Board meeting.
Sherwood Forest Hospitals’ Chief Executive, Richard Mitchell, said: “I am delighted and incredibly proud that our most recent staff survey indicates we yet again have some of the most engaged staff across the NHS, who are satisfied with the care that they provide.
The majority of our staff feel happy and empowered in their roles and would recommend our hospitals. The NHS is under a lot of pressure at the moment and I am pleased our overall score improved in the last 12 months when nationally, engagement dropped slightly. Our feedback is especially impressive as this is the first time Sherwood has given all staff the opportunity to respond to the NHS staff survey.
“At Sherwood we are three hospitals, working as one team, to provide safe, personalised, timely care to our patients. We want the care for all patients to be as good as if it was a member of our family receiving it. I believe the best way of delivering high quality of care is through a happy and engaged team and the results show that we have made even more progress on this in the last 12 months.
“Since the results of the previous staff survey, we have introduced a number of new initiatives to promote staff well-being, which staff are clearly finding beneficial and help them to feel valued. This includes a dedicated week to wellbeing, the introduction of an in-house staff physiotherapy service and improved access to our staff counselling service. We have also done work around anti-bullying and training with staff to help them handle conflict.
Richard continued: “We know our next Care Quality Commission inspection is imminent and we hope the inspectors see the improvements, we have worked hard to implement over the last few years, making a big difference to our staff and the care patients receive.
“I do appreciate, there are areas where we can improve and we really will use the results of the survey and a listening exercise to develop ways to further improve the Sherwood experience for both staff and patients.”
The positive results of the survey come just a month after data from the Quality Care Commission’s national survey of maternity experience showed King’s Mill Hospital to be one of the best in the country to give birth and the day after it was announced that five of the Trust’s services have been shortlisted for a national health award.
The results are primarily intended for use by NHS organisations to help them review and improve staff experience. The Care Quality Commission use the results from the survey to monitor ongoing compliance with essential standards of quality and safety.