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Patient administration system - potential delays for some patients attending Sherwood Forest Hospitals


Technical problems with the patient administration system used by Sherwood Forest Hospitals have caused some delays for outpatients visiting our hospitals and clinics today (October 11, 2016).

A team of IT experts are working to pinpoint and resolve the difficulties, which arose following essential upgrades to  the system over the weekend, and which affected all trust sites – King’s Mill Hospital, Mansfield Community Hospital, Newark Hospital and Ashfield Health Village.

It is difficult to provide an exact figure on the number of patients affected but we know that around 1,700 patients have visited us today as outpatients.

Many clinics have been affected although it is believed that most have managed well and patients have not been delayed for more than half an hour on average; although it is possible that some patients have had to wait longer, whereas others have not been affected at all.

The system, known as Medway is provided by an external IT supplier, System C, whose experts are currently investigating the problems. It is hoped that these issues will be resolved swiftly although exact timescales have not yet been confirmed.

Everything is being done to minimise impact on patients and we are asking patients to attend clinics at the times stated on their appointment letters and not to alter their plans. There is no need to contact us in advance, please turn up as planned.

Medical Director, Dr Andy Haynes, said: “It is important to note that these IT problems are limited to how we manage patient administration, for example, booking appointments or recording their arrival, and are not affecting medical procedures or operations.

“We are doing everything possible to resolve these IT issues urgently and to minimise impact on patients.

“Regrettably some patients have faced some delays in clinic as a result of the problems today and we are very sorry about this. Where patients have been inconvenienced we have provided refreshment and parking vouchers."