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Urgent care centre reopens at Newark Hospital after £700,000 refurbishment

Newark Hospital Urgent Care Centre 122016

From left to right – Staff nurse Kirsty Wright, Jean Harsley from domestic services, receptionist Rita Shanks,
emergency nurse practitioner Michael Maltby, and specialty doctor Dr Raju Palissery


December 21, 2016


Sherwood Forest Hospitals today officially unveiled its new-look Urgent Care Centre at Newark Hospital.

The £700,000 refurbishment of the existing facility has created a larger waiting area and more consulting rooms and brings urgent care and out-of-hours GP services together for the first time.

Newark’s urgent care centre will be open 24 hours a day, seven days a week, to treat urgent, but not life-threatening conditions.

Urgent care centres have been successful for many years across the UK at treating less severe injuries and illnesses.  The new consulting rooms mean patients can receive an improved consultation with healthcare professionals and can return home as quickly as possible.

All 999 and other serious cases will be taken to the most appropriate emergency departments, such as King’s Mill Hospital in Sutton-in-Ashfield, the Queen’s Medical Centre in Nottingham, or Lincoln County Hospital in Lincoln.

During a presentation to the Trust’s board meeting today (21/12/2016) members will hear that:

  • Attendances at the Minor Injuries Unit (now the Urgent Care Centre) rose by 1,106 in the 12 months to the end of October 2016 to 21,780
  • Staff at the unit consistently exceeded the emergency care standard of treating or discharging 95% of attendances within four hours
  • In the same period 47% of people attending the unit were discharged without the need for follow-up and 26% were discharged with advice to contact their GP for a non-urgent appointment.
  • Fewer than 2% were advised to contact their GP urgently and 875 patients were transferred to King’s Mill Hospital.

Sherwood Forest Hospitals’ Medical Director Dr Andy Haynes said: “These improvements mean we can build on the close working relationship that already exists between the urgent care centre and the GP out-of-hours service.

“Newark Hospital is being developed as a centre for urgent care, outpatient clinics, day cases and as a hub for GP services when family doctors’ surgeries in the area are closed – mainly in the evenings and at weekends.

“The site as a whole is a much-loved facility for the town and the new-look urgent care centre confirms our commitment to making the most of existing facilities and expanding what we can offer where it is clinically the right thing to do for patients.”

As well as operational updates about use of the MIU/Urgent Care Centre, the Trust’s board also heard that:

  • Outpatient attendances at Newark Hospital in the 12 months to the end of October 2016 rose by 5.77% to 75,838
  • Operating theatre procedures in the same period rose by 9.3% from 6,498 to 7,163
  • Day case attendances at Minster Ward increased by 8.3% from 1,657 to 1,797.

Dr Thilan Bartholomuez, GP Clinical Lead for NHS Newark and Sherwood Clinical Commissioning Group Said: "The new Urgent Care Centre will be able to see and treat patients with non-life threatening conditions in and around Newark, in a timely manner and provide care closer to home.

“Not only is this more convenient to the local community but it also uses the potential of Newark Hospital and is a commitment to continuing development of safe, efficient services in the hospital."

Newark and Sherwood Clinical Commissioning Group – the GP-led NHS organisation that guides care strategy and funding for the area – and Sherwood Forest Hospitals NHS Foundation Trust recently published a refreshed vision of its long-term plans for Newark Hospital.

Based on the 2013 review of health needs and services, the report – Newark Hospital Vision and Strategy, Three Years On – updates the vision for the hospital and how it fits in with planned local changes to hospital and community NHS care.

The vision includes:

  • Introducing a greater GP presence in the urgent care centre at weekends as part of further links with the community and a move towards becoming the primary care hub
  • Commitment to further increases in the range of surgical and medical day case services available
  • More outpatient consultations and diagnostic tests being made available for a wider range of conditions

The vision confirmed that emergency surgery and emergency treatment will continue to be provided at specialist centres based at King’s Mill Hospital and Nottingham University Hospitals where there is appropriate anaesthetic and surgical back-up to provide 24-hour emergency theatre cover to deal with unforeseen complications.



Emergency departments (ED) or accident and emergency departments (A&E)  

Emergency departments serving the Newark area are at King’s Mill Hospital in Sutton-in-Ashfield, Nottingham’s Queen’s Medical Centre and at Lincoln County Hospital.

They are open 24 hours a day for life-threatening emergencies, such as:

  • Loss of consciousness
  • Acute confused state and fits that are not stopping
  • Persistent, severe chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds.

These large centres have support available 24 hours a day, such as surgical and anaesthetic back up, which make them safer for treating serious emergency conditions.

If an ambulance is called, highly trained paramedics will stabilise patients while they travel directly to the most appropriate emergency department in the shortest possible time.


Newark’s Urgent Care Centre

The new-look Urgent Care Centre at Newark Hospital is open 24 hours a day for conditions that are not life-threatening.

These include:

  • Sprains and strains
  • Broken bones
  • Wound infections
  • Minor burns and scalds
  • Minor head injuries
  • Insect and animal bites
  • Minor eye injuries
  • Injuries to the back, shoulder and chest.

Patients should still contact their GP first, if possible, but if you need to attend the urgent care centre you do not need to make an appointment.