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Coronavirus information

We are no longer accepting visitors to our hospitals.

Click here for more information

Stay at home for 7 days if you or anyone in your household have coronavirus symptoms

A high temperature

A new, continuous cough

A loss or change to your sense of smell or taste

Members of your household will also need to stay at home for 14 days.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

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Hearing aids

Hearing aid repairs
Once a person has received a hearing aid from us, we also provide all ongoing service needs.  If the hearing aid breaks, an appointment is always needed for a repair.  These are available usually the next working day at the latest.  We can be contacted by phone, email and text.

Below is a list of common faults and possible solutions which you can try before contacting us to make an appointment:

  • Tubing is discoloured, brittle and keeps slipping out – Replace the tubing
  • The hearing aid is whistling or screeching -  Have your ear checked for wax and/or ensure your earmould is fitting properly. 
  • The sound keeps going off and then coming back on – Blow through the tubing and change the battery. 
  • Hearing aid is bleeping – Replace the battery. 
  • No sound – Check the tubing for blockages such as wax or condensation. 
  • Earmould is uncomfortable, or keeps slipping out - Check that you are fitting it correctly.


Lost hearing aids
It is hospital policy for the department to make a charge for lost aids or those damaged through misuse. The charge is £75 per aid or £90 per aid and mould. Please phone us to book an appointment to replace your aid.