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Coronavirus information

We are no longer accepting visitors to our hospitals.

Click here for more information

Stay at home for 7 days if you or anyone in your household have coronavirus symptoms

A high temperature

A new, continuous cough

A loss or change to your sense of smell or taste

Members of your household will also need to stay at home for 14 days.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

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How to access our audiology services

Patients who have not previously been seen in our department can be referred directly to Audiology by their GP if they meet the following criteria: 

• Are over 18 years of age 
• Have hearing levels which are similar in both ears 
• Have hearing loss which is not sudden or fluctuating 
• Do not have troublesome tinnitus (noises in the ears) or vertigo 
• Have ears which are free from wax, infection, discharge, perforation and skin conditions 

Your GP or practice staff will make you an appointment if appropriate, via the Hospitals Choose and Book system to suit you. Appointment waiting times are short and you will be given a telephone number to contact if you need to cancel or change your appointment. It is important to ensure ears are clear of wax before attending the appointment as this can affect test results and we may not be able to proceed with a hearing fitting if appropriate.If there is too much wax please arrange for this to be removed prior to your appointment with your GP surgery.

Click here to read more about your direct referral appointment [DR Info]

If you proceed with the fitting of hearing aids, a further appointment will be made for you to attend so that this can be carried out.

Click here to read more about your hearing aid fitting appointment [Fitting Info]

The following website may be useful if you have recently been fitted with hearing aids or require further information;

Follow Up
We also offer either a telephone or face to face follow-up appointment to discuss how you are progressing with your new hearing aids and we can answer any more questions you may have or make further adjustments to your hearing aid if necessary. This appointment is normally 8-10 weeks following your fitting to give you a chance to get used to your new hearing aid(s).


Hearing Aid Repairs

Once you have received a hearing aid from us, we also provide all ongoing service needs.  We recommend that tubing / domes are changed every six months. You can request new tubes and domes to be posted out to you by contacting us on 01623 622515 extension 4692 or 4672. Please leave your name, address and date of birth on our answering machine service and we will post them out to you.   

Please see links below for information on how to care for your hearing aid including retubing

Retubing - Earmould

How to care for slim tube aid

How to care for aid mould

If the hearing aid breaks, please see list of common faults and possible solutions which you can try before contacting us:

Tubing is discoloured, brittle and keeps slipping out – Replace the tubing

The hearing aid is whistling or screeching -  Have your ear checked for wax and/or ensure your earmould / dome is fitting properly. 

The sound keeps going off and then coming back on – Blow through the tubing and change the battery. 

Hearing aid is bleeping – Replace the battery. 

No sound – Check the tubing for blockages such as wax or condensation. 

Earmould is uncomfortable, or keeps slipping out - Check that you are fitting it correctly.

Please see link for troubleshooting

If the problem cannot be rectified, please contact us on 01623 622515 ext 4692 or 4672 for further advice, or use our postal repair and battery service. Any hearing aids posted to us should be sent by recorded delivery, with a note explaining the problem to Audiology, Clinic 8, Kings Mill Hospital, Sutton in Ashfield, Nottinghamshire, NG17 4JL. Please remember to include your name, address, date of birth and contact telephone number. We will return the hearing aid to you by post. You may also drop off your hearing aid at clinic 8 reception at Kings Mill Hospital or outpatient reception at Newark Hospital in an envelope clearly marked with your full name, address, date of birth and telephone number so that we can contact you to arrange collection when complete. Please note that this service may take up to five working days.

Lost hearing aids

It is hospital policy for the department to charge for lost hearing aids or those damaged through misuse. The charge is £75 per aid or £90 per aid and mould. Payment can be made over the phone using a debit card. Please contact us on 01623 622515 ext 4692 or 4672 to arrange a replacement.


If you feel that you are no longer hearing well with your hearing aids, please contact us to discuss your difficulties.

Useful links

The website has useful information for hearing aid users, including videos on how to troubleshoot problems with your hearing aids.

British Deaf Association (BDA):

Deafblind UK:

Action on Hearing Loss (RNID):