Make a complaint
Our Patient Experience Team are on hand to help resolve issues you may be concerned about. The team will:
- Listen to you
- Ensure that you are informed of all options available to you
- Work with you to decide the best action to resolve the issue
- Work with you to resolve your concerns as quickly as possible
- Signpost you to other services who can help if we are unable to resolve your concern.
If your issues remain unresolved, or you would like to make a formal complaint, we can advise you on the complaints process and provide information on how to seek independent advice.
Download a complaint form.
View the Trust's Complaints and Concerns Policy.
Confidentiality
The service is confidential; the only exception to this is if you indicate that you or someone else is at risk, in which case the staff member may act with or without your consent in the interests of safety.
You will be asked to give permission for the staff member to share any information you give. If you are not the patient, consent of the patient must be determined. No action on behalf of the patient will be taken without consent. The staff member may discuss your difficulties with a colleague or supervisor in confidence to seek advice. This is so that we can be sure that the team gives you the best possible advice and support.
