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84% of inpatients had a good experience at Sherwood Forest Hospitals, new national survey finds

Posted Wednesday, July 18, 2018 10:21 AM

The latest national inpatient survey published this month by the Care Quality Commission (CQC) has found inpatients at Sherwood Forest Hospitals (SFH) are happy with their privacy, lack of noise at night and choice of food at SFH.

Overall 84% of inpatients had a good experience.

The annual survey looked at the experiences of 72,778 people nationwide who were discharged from an NHS acute hospital in July 2017.  Between August 2017 and January 2018, a questionnaire was sent to 1,250 recent inpatients at every hospital trust in the country.

The Sherwood Forest Hospitals NHS Foundation Trust response rate was 43% compared to the national response rate of 41%.

Compared to other Trusts our patients’ responses were better than average in the following areas:

  • Patients not being bothered at night by noise from other patients (7.6/10)
  • Patients being offered a choice of food (9.4/10)
  • Patients knowing which nurse was in charge of their care (8.0/10)
  • Patients having privacy for their discussions (9.0/10) and privacy for their examinations (9.7/10)
  • Patients being told how they could expect to feel after an operation or procedure (8.1/10) 

95% of inpatients also reported feeling well looked after by non-clinical staff in the hospital or ward areas.

Although there were no areas where we were worse than other Trusts, areas we want to focus on in the future include; improving access to information on how to complain, patients being asked to give their views about the quality of their stay during their hospital stay, patients being told about their medication side effects when taking medication home.

Sherwood Forest Hospital’s Chief Executive, Richard Mitchell said:

“Patient experience is absolutely essential for us at Sherwood, and we strive to make sure that we are treating our patients in the way that we would want our own family to be treated. It’s really pleasing that overall our patients are telling the CQC that they are being well looked after when staying at our hospitals, and I would like to thank all our staff who contribute to this every single day. 

“Clearly we don’t get it right every time though, and the results of the survey suggest a number of areas that we can improve on – and we will be looking at how we do that.”

Sherwood Forest Hospitals want to hear how we are doing from patients and visitors, both good and bad.  You can contact the Trust’s Patient Experience team on King's Mill Hospital on 01623 672222, or Newark Hospital on 01636 685692, or by emailing: sfh-tr.pet@nhs.netYou can also submit your experience on the national Care Opinion website.