Setting up your video appointments

  • We will email you, send you a text message or send you a letter with your appointment time and any information you need
  • We may send you a text message reminder. We will tell you if you can expect to receive a text message reminder.
  • Make sure you’re familiar with the software before your appointment
  • Make a list of questions or issues before the call to help you get the most from your consultation.


  • Start the video call program or system a few minutes before your appointment, you may have been sent a link via text message or email to click on
  • You may be asked to confirm your name, date of birth and phone number so we can call you if you get cut off the video consultation call. We will tell you at the start of the call if we will call you back if you get cut off the video consultation.
  • Your clinician will join you or call you when they are already. This may be a few minutes after your appointment time
  • Say hello or wave to your clinician

  • Look at your clinician face while you are talking
  • If all goes well, the call will feel like a face to face appointment
  • If you want to show us something you can try to use the camera on your computer, tablet or smartphone
  • If something goes wrong, we'll call you instead to continue the consultation or to try and arrange another video consultation

  • Ask us any questions you like before you go
  • We'll arrange your next video consultation, prescriptions or face to face visit
  • We'll say goodbye before we go

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