Visiting update

From 1 January 2022, we have taken the difficult decision to suspend adult in-patient visiting in order to help protect our vulnerable patients. Please visit here for more information. 

Patient appointments

As we continue to see a rise in our urgent care admissions, a surge in admissions of Covid positive patients, and workforce shortages created by Covid isolation, some appointments for planned care may need to be delayed.

We will continue to prioritise urgent and emergency care and cancer treatments and we will do everything we can to avoid delaying care. If we need to take the difficult decision to delay appointments, we will contact affected patients directly to let them know. 

If you do not hear from us, please attend as requested in your appointment letter.

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Visitors


Visiting changes
Due to the rise in Covid-19 cases within our community we are making the decision to suspend adult in-patient visiting from 1 January 2022 to help protect our vulnerable patients.

We have not taken this decision lightly and we have been trying to maintain some visiting because we realise how important this is to patients and relatives, however the increase in cases does now pose a greater risk of our patients acquiring the virus and we need to act to protect them.

We will continue to have visiting for patients who are end of life, under 18, require a designated carer, or have significant needs such as mental health and dementia. Covid-19 positive patients are supported to have virtual visiting unless they are end-of-life, where we support safe, limited visiting.

For maternity appointments we ask that you have one person accompany you if you feel that it is essential, to any of your pregnancy outpatient and scan appointments. This includes early pregnancy services and all midwifery and obstetric appointments in outpatient clinic settings. If you wish to bring someone with you, we ask that it is the same person throughout your pregnancy journey, and confirm they are free of any Covid-19 symptoms, if they have had Covid-19, they must have completed their period of isolation and that they haven’t been advised to self-isolate in the last 14 days when returning from travel abroad. We also ask that you and your support person do a lateral flow test before your appointment and continue to complete these twice a week as recommended by NHS England. Your midwife or doctor will ask you to verbally confirm your test result on attendance at your appointment.

Attending for an Outpatient appointment, visiting our Emergency Department, Emergency Assessment Unit and Same Day Emergency Care unit will not change. We are still asking people to attend alone unless they are under the age of 18 or require a carer. Please also remember to take a lateral flow test before visiting our hospitals.

Thank you for your support during this busy time.

Respect for people during your visit
We are an inclusive employer and we are proud of our highly skilled colleagues, who have a range of diverse backgrounds. We also care for a diverse group of patients. We do not tolerate physical or verbal abuse or any form of discrimination towards our staff or patients. This includes, but is not limited to, racism, homophobia, anti-religion and sexism. We will robustly manage any such incidents and, where appropriate, will involve the police.

You will now need to wear a surgical face mask at all times inside our hospitals.

What does this mean for me?
We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a surgical type IIR face mask (not a face covering) at all times. This is for your safety and the safety of other patients and staff.

People visiting our hospitals will be supplied with a surgical face mask on entry.

These surgical face masks are designed to be worn in medical settings to limit the spread of infection. Unlike cloth face coverings, they are manufactured to a recognised standard and offer enhanced protection. This decision has therefore been made in the interests of patient, visitor and staff safety.

If you are deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to wearing face masks while in the hospital setting.

For our up to date visiting policies click here