New dedicated patient helpline launched at Sherwood Forest Hospitals.
Posted Monday, March 23, 2020 3:20 PM
Sherwood Forest Hospitals is launching a dedicated patient helpline for people with questions about their treatment and care after changes to appointments in the light of the Coronavirus pandemic.
The helpline number for patients and their families with questions about their appointments and operations is 01623 676069. The helpline will open on Monday 23 March and will be operational from 9am - 5pm Monday to Friday.
SFH Chief Nurse, Julie Hogg said: “In line with social distancing guidance issued by the government, we are reducing all non-essential visits at this time. This means we are currently prioritising our cancer and clinically urgent patients.
“We are in the process of contacting patients. If you have a routine appointment booked and you have not heard from us, please assume we will telephone you on or around the time at which you were due to be seen in hospital and we will carry out this consultation by phone.
“We will rearrange appointments and operations as soon as possible and apologise to patients for any inconvenience or distress this causes.”
Currently no visitors are being allowed in any Sherwood Forest Hospitals sites, however;
One parent may accompany children if the children are patients, one birthing partner may attend the Maternity Department, one carer is permitted in the Emergency Department, but must remain with the patient at all times. Exceptions can be discussed with ward staff if your relative is in end of life care. Anyone who is attending with patients must not have been unwell in the last 72 hours.
To protect yourself from Coronavirus, please ensure you regularly wash your hands and avoid touching your eyes, nose or mouth and bin tissues if you cough or sneeze. Thorough hand washing will help to reduce the spread of Coronavirus. If you have to come into hospital, please use the hand gel provided.