Coronavirus information

We are currently operating a compassionate visiting policy

Click here for more information


Ward Visiting Times

Please note that we are doing everything that we can to protect patients, staff and our community against Coronavirus.

We have written to colleagues and patients about the measures we are taking to limit the spread of Covid 19. 

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

You will need to wear a surgical face mask when you come to hospital as a visitor or outpatient.

We are currently operating a compassionate visiting policy for King's Mill Hospital, Newark Hospital and Mansfield Community Hospital

People who are unwell in hospital are vulnerable and at higher risk from COVID-19 than people who are well. Therefore, visits still need to be managed carefully and we are operating a compassionate visiting policy. 

This means that one designated person is allowed to visit a patient for one hour a day for the duration of their stay. This needs to be the same person throughout to minimise any risks to our patients and staff. 

Wards will have staggered visiting times and these will be communicated to our patients and their visitors when they are admitted. We are also asking people not to come to the hospital before your allotted visiting time, as this is causing problems with regards to too many visitors being in the hospitals at any one time. We are staggering visits to keep everyone safe, please respect this and only arrive at your visiting time, thank you.

This approach to visiting ensures: 

  • The risk of infection is minimised
  • A compassionate approach is taken to each person’s circumstances
  • The safety of patients, their visitors, and our staff. 

Some areas of the hospital will still need to remain restricted to keep patients as safe as possible. 

What do I need to do if I am visiting? 

It is very important for the health and wellbeing of your loved one that you do not visit if you have been feeling unwell in any way. There is a checklist below to help you be sure about this. If you answer yes to any of the following, please do not visit the hospital. 

Symptom checklist before visiting a hospital:

  • Are you feeling unwell?
  • Do you have a new/continuous cough?
  • Do you have a raised temperature?
  • Do you have a sore throat?
  • Have you had any sickness or diarrhoea within the last 48 hours?
  • Do you have any new muscle aches or general feeling of weakness?
  • Do you have a new feeling of tiredness?
  • Do you have a headache or any cold symptoms (sneezing/blocked or runny nose)?
  • Have you had any new breathlessness ?
  • Any new loss of appetite or feeling sick?
  • Any change to your mental status?
  • Have you noticed a change to your normal sense of taste or smell?
  • Are you self-isolating because you have been in contact with anyone suspected as having, or has tested positive for Coronavirus, in the past 14 days? 

In addition, you may be asked a series of questions by our ward staff – this is normal in the current situation and is intended to try and make sure that everyone stays safe. 

For all visits it is essential that you:

  • Wear a surgical face mask whilst inside the hospital (these will be provided if you need one).
  • Wash your hands on arrival at the hospital or use the hand sanitiser provided.
  • Wash your hands again on arrival at the ward or department or use the hand sanitiser provided.
  • Wash your hands frequently or use hand sanitiser during the time you are in the department, especially if you touch anything or anyone.
  • Maintain the recommended social distance wherever possible even if the person has previously been in your household or social bubble.
  • If you cough or sneeze, make sure you follow good hygiene practice; cough or sneeze into the crook of your elbow or a disposable tissue and then dispose of the tissue.
  • Wash your hands.
  • Wash your hands as you leave the ward or department, as you leave the hospital and when you arrive home.

Visiting our maternity department

If you have an appointment at our maternity department, please see our FAQs for maternity here.

Visiting the Emergency Department, EAU

If you visit our Emergency Department, Ambulatory Care Emergency Care Unit or Assessment Unit, please come alone unless you meet one of the below criteria:

  • You need assistance with either mobility, hearing or sight, have learning disabilities or have mental health needs.
  • One parent/carer may accompany children (under the age of 16).

Visiting Diagnostics and Outpatients

If you come in for an Outpatients appointment or diagnostic, to support us to maintain social distancing and the safety of our patients and staff please come alone unless it is essential that you have someone with you or have an accompanying carer.

We may also ask that relatives or carers wait outside the clinic/department.

Visiting Paediatrics, Ward 25 and Neonatal Intensive Care Unit

Only the parents or guardians of the patient will be allowed onto these wards. No other visitors will be allowed at this time.

Frequently asked questions

What if my relative wants to hug or touch me?

One of the hardest aspects of the COVID-19 situation is the need for social distancing. Unfortunately, when someone comes into hospital you will need to maintain social distancing wherever possible even if the person has previously been in your household or part of your social bubble. This is because the risks of infection change and become much higher once someone comes into the hospital environment.

 What if my relative wants to walk around with me or go to the hospital cafe?

At the current time we would ask that you do not move around different areas of the hospital or try to visit other people in the hospital.

What if I don’t feel able to visit my relative?

Feeling anxious or nervous about coming into a hospital is a normal response to recent events. Speak to the care team if you are worried and they will be able to advise you.