Family Liaison Service

Sherwood Forest Hospitals’ Family Liaison Service has provided an important link between patients and their family, friends and carers since the summer of 2020 when visiting restrictions were in place due to the pandemic.

The team of 10 volunteers, who are supported by the Community Involvement team, can assist with video or phone calls, as well as the delivery of items dropped off at hospital sites. This can include letters, cards, messages, photos and non-valuable personal belongings such as toiletries and clothing.

Volunteers can help with technical issues such as connecting to Wi-Fi and charging phones or tablets. They can also arrange for patients to use a bedside phone, or support patients to write messages.  

Items can be dropped off items for patients at the Community Involvement Hub in the main entrance of King’s Mill Hospital or the main reception desk at Newark Hospital on Mondays to Fridays (excluding bank holidays) from 8am to 5pm. Belongings must be in a disposable bag, no larger than a pillowcase, clearly labelled with the patient’s name, date of birth and ward.

You can also email sfh-tr.familyliaisonservice@nhs.net or call 01623 676189 for King’s Mill and Mansfield Community hospitals and 01636 685692 for Newark Hospital.  

Click here to download the Family Liaison Service information leaflet.

For urgent assistance out of hours, please contact the switchboard on 01623 622515 who will transfer you to the ward.