Lost Hearing Aids and Repairs

Hearing Aid Repairs

Once you have received a hearing aid from us, we also provide all ongoing service needs.  We recommend that tubing / domes are changed every six months.  You can request new tubes and domes to be posted out to you by sending an email to sfh-tr.audiologyhearingaidrepairs@nhs.net. Please provide your name, address and date of birth and we will post them out to you. If you are unable to change to tube yourself please contact 01623 672383 to arrange a hearing aid repair appointment.

Please see links below for information on how to care for your hearing aid including retubing


Retubing - Earmould https://c2hearonline.com/custom_mould/retubing.html

How to care for slim tube aid https://c2hearonline.com/openfit/ha_care.html

How to care for aid mould https://c2hearonline.com/custom_mould/hearing_aid_care.html

If the hearing aid breaks, please see list of common faults and possible solutions which you can try before contacting us:

  • Tubing is discoloured, brittle and keeps slipping out – Replace the tubing
  • The hearing aid is whistling or screeching -  Have your ear checked for wax and/or ensure your earmould is fitting properly. 
  • The sound keeps going off and then coming back on – Blow through the tubing and change the battery. 
  • Your Hearing aid is bleeping – Replace the battery. 
  • No sound – Check the tubing for blockages such as wax or condensation. 
  • Earmould is uncomfortable, or keeps slipping out - Check that you are fitting it correctly.

Please see link for troubleshooting https://c2hearonline.com/openfit/troubleshooting.html

If the problem cannot be rectified, please contact us on 01623 672383 to arrange a Hearing aid repair appointment.

Postal Repair

We also offer a hearing aid postal repair service. You can drop off your hearing aid at clinic 8 reception at Kings Mill Hospital or outpatient reception at Newark Hospital in an envelope clearly marked with your full name, address, date of birth and telephone number so that we can contact you to arrange collection when complete. Please note that this service may take up to ten working days.

Alternatively you can post your hearing aid in to us. Any hearing aids posted to us should be sent by recorded delivery, with a note explaining the problem to Audiology, Clinic 8, Kings Mill Hospital, Sutton in Ashfield, Nottinghamshire, NG17 4JL. Please remember to include your name, address, date of birth and contact telephone number. We will return the hearing aid to you by post.

Lost hearing aids

It is hospital policy for the department to charge for lost hearing aids or those damaged through misuse. The charge is £75 per hearing aid or £90 per hearing aid and mould. Please contact us on 01623 672383 to arrange a hearing aid repair appointment for replacement.